Loan Servicing

Solutus provides loan servicing solutions that go beyond core administration, combining operational discipline with experienced, commercially focused oversight. Whether supporting a single complex facility, taking on a granular portfolio of loans, or providing additional in-house servicing resource to a lender, we help clients manage their real estate credit exposures efficiently, consistently and with clear visibility.

Our servicing team works across performing, transitional and more complex loan situations, providing the day-to-day engagement, monitoring and reporting required to keep facilities under control. We act as an extension of our clients’ teams, bringing practical experience, robust processes and a detailed understanding of European real estate lending structures.

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11B +
Assets under management
200 +
Loans managed
4
Offices across Europe
8
European jurisdictions
WHAT WE DO

Our Loan Servicing Capabilities

Solutus combines specialist real estate lending knowledge with established servicing infrastructure to support lenders and investors across a broad range of credit exposures. Our team understands the operational demands of European real estate finance and brings a commercially minded perspective to every engagement.

We provide tailored servicing solutions to meet different client requirements, from ongoing facility administration and operational continuity to portfolio transitions and additional servicing capacity. Each engagement is underpinned by clear processes, accountable delivery and a focus on maintaining effective oversight throughout the loan lifecycle.

Solutus provides primary servicing for real estate loans and portfolios where lenders require an experienced team to manage borrower interaction, monitor loan performance and maintain day-to-day control of the facility.

Our work includes managing information flows, tracking covenants and key dates, coordinating consents and waivers, monitoring compliance with loan terms, processing payments and preparing clear reporting for lenders and investors. Our primary servicing platform is supported by established systems, controls and governance, and is rated by Fitch.

Key Features
  • Loan performance and covenant monitoring
  • Borrower and stakeholder management
  • Payment processing and compliance oversight
  • Fitch-rated servicing platform

For lenders and investors seeking additional operational resilience, Solutus provides back-up servicing solutions tailored to the level of support required, from cold arrangements through to warm or hot stand-by services.

We maintain operational readiness by receiving and validating regular data transfers, reviewing loan documentation and familiarising ourselves with the key features of each facility under our watch. Should a transfer become necessary, our team is positioned to step in and assume full servicing responsibilities with minimal disruption.

Key Features
  • Flexible cold, warm and hot standby solutions
  • Regular data transfers and validation
  • Loan documentation review and familiarisation
  • Seamless servicing transition with minimal disruption

Solutus supports lenders, investors and loan purchasers with the onboarding and servicing of loan portfolios, including portfolios acquired in secondary market transactions or transferred as part of an outsourcing strategy.

We help establish the data, reporting and control framework needed to manage portfolios effectively, support rapid mobilisation, identify operational issues early and provide clients with a clear view of performance, risk and required actions across the loan book.

Key Features
  • Loan portfolio onboarding and mobilisation
  • Data, reporting and control frameworks
  • Early identification of operational risks
  • Portfolio performance and risk monitoring

Where clients require additional capacity or specialist expertise within their own organisation, Solutus can provide embedded servicing support.

Our experienced personnel can work alongside lender teams to manage workload peaks, support new transactions, assist with complex portfolio transitions or provide embedded servicing capability for defined periods. This flexible model gives clients access to proven servicing expertise without the need to build permanent internal infrastructure.

Key Features
  • Flexible, on-demand servicing capacity
  • Specialist expertise embedded within lender teams
  • Support for transactions and portfolio transitions
  • Scalable resource without permanent infrastructure
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Built for complexity and scale

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WHAT SETS US APART

Our approach

Our servicing approach is practical, responsive and grounded in the realities of real estate lending. We focus on understanding the transaction, establishing clear operating processes and maintaining disciplined communication with borrowers, lenders and other stakeholders. By combining hands-on loan management with strong reporting and governance, we help clients retain control of their exposures and make well-informed decisions throughout the life of each loan.

Solutus is trusted by lenders and investors who need more than administration alone. We bring experienced people, proven processes and a service culture focused on accuracy, responsiveness and accountability. Whether acting as primary servicer, back-up servicer, portfolio servicing partner or in-house support provider, we deliver a flexible and dependable servicing solution tailored to the needs of each client and transaction.

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We pride ourselves on

Trust

A proven track record across European markets, built on consistent delivery and unwavering integrity in everything we do.

Transparency

Complete visibility at every stage of the loan lifecycle, clear reporting, open communication, and no surprises.

Excellence

Fitch CPS2- rated, reflecting the quality, maturity, and operational excellence of our servicing platform and team.

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your servicing needs?

Speak to our team about how Solutus can support your real estate lending operations.

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